Support
How can we help?
Manuals, quick-start guides and our policies in one place. Ask the Glowen assistant, or write to our team — we answer every message.
Ask Glowen
Pizza coach and support, in one place
Ask about dough, stone temperature or a burnt crust — or about delivery, returns, warranty and manuals. Answers come from our own guides and policies, with links.
If you smell gas
Turn off the gas at the cylinder, don’t use flame or switches near it, ventilate, and keep away. If there is a fire or the smell persists, call 112.
Help centre
Guides, policies and answers
Guides & manualsOven and burner manuals as PDF.FAQDelivery, returns, guarantees, warranty.DeliveryTracking, insurance and damaged parcels.Returns14 days for unused products, and how to return.Warranty10 years on the oven body, 2 on burners and accessories.PaymentsCards, PayPal, Klarna, bank deposit, gift cards.Spare partsBurners, stones, boosters and more.55-day pizza bake guaranteeTry baking for 55 days, risk-free.30-day price guaranteePrice drops within 30 days are refunded.Quick start — Raptor 2Assembly and first fire.Quick start — Raptor 1Assembly and first fire.Quick start — DragonAssembly and first fire.Essential guide to Glowen ovensFuel, temperature, cooking and care in depth.How shipping is calculatedDestination, weight and the final price at checkout.Premium shippingInsurance and faster replacement.Company informationGlow Seven d.o.o., Ormož.
If you smell gas
Turn off the gas at the cylinder, don’t use flame or switches near it, ventilate, and keep away. If there is a fire or the smell persists, call 112.
Still stuck? Write to us.
Our team in Ormož answers every message: support@glowen.si