Support
FAQ
Find answers to common Glowen questions about delivery, returns, guarantees and warranty, with links to the relevant policies.
How long does it take for my shipment to be delivered?
The time it takes for our package to get to you doorstep depends on various factors, such as the delivery service you use and your location. Generally, the valid shipping time is the one written on each product's page.
I'm not satisfied with my product and want to return it. How do I do that?
Generally, you may return our product, fully packaged in 14 days. There is also a 55 day guarantee that we offer, under certain conditions. Please go to our return page for more information on returns.
Do you offer warranty?
Yes, all products are covered by the standard 2 year warranty. See the warranty page for more information.
Have any other questions?
Do not hesitate to contact us through our e - mail address: support@glowen.si or fill out our contact form.
Ask Glowen
Pizza coach and support, in one place
Ask about dough, stone temperature or a burnt crust — or about delivery, returns, warranty and manuals. Answers come from our own guides and policies, with links.
Turn off the gas at the cylinder, don’t use flame or switches near it, ventilate, and keep away. If there is a fire or the smell persists, call 112.
Still stuck? Write to us.
Our team in Ormož answers every message: support@glowen.si