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Terms and conditions

Read Glowen’s terms and conditions for online orders, payments, delivery, returns and customer rights, including company contact information.

Company Info

Company name: GLOW SEVEN, proizvodnja, trgovina, storitve, d.o.o.

Company address: Ljutomerska cesta 22, 2270 Ormož

Identification number: 8826773000

Tax number: SI69455759

The company was registered in the court register at the District Court of Ptuj on 8 March 2021 under filing number: 2021/7803.

The company Glow seven d.o.o. is not a member of the Chamber of Commerce and Industry of Slovenia or any other chamber in the business operations of the company or the activities it performs.

General

The general terms and conditions of business are drawn up following regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. Glow seven d.o.o., Ljutomerska cesta 22, 2270 Ormož, provider of electronic business services (from now on referred to as “Merchant”), manages the online store www.glowen.si (from now on referred to as the “online store” or Merchant).

Availability of Information

The company Glow seven d.o.o. undertakes that the following information will be provided to the buyer before he is bound by the contract or offer:

Information about the company Glow seven d.o.o. (name and headquarters of the company, registration number).
Contact information that the user needs for quick and efficient communication (e-mail, telephone).
The essential characteristics of the articles and the validity period of this information.
Availability of items (every item offered on the website should be available within a reasonable time).
Terms of delivery of items (and method, place and deadline of delivery).
Prices, which must be clearly and unequivocally specified and clearly displayed, whether they include taxes and transport costs and other charges, as well as the validity period of this information.
Method of payment and delivery or fulfillment, and the validity period of this information.
Time validity of the offer.
The deadline in which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw by Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw by Article 43 of the ZVPot, he is expressly informed of this).
Explanation of the complaint procedure, including all information about the contact person or customer service department.

Due to the nature of online business, the range of products in the online store changes and updates frequently and quickly.

The delivery time for products in stock is up to 20 working days if you have ordered to a delivery address in the Republic of Slovenia unless delivery post or Pošta Slovenije delivers to an individual delivery address later. For other products that are not in stock, the delivery deadline for delivery addresses in Slovenia is indicated next to the product in the online store. If the product’s delivery date is not shown, the company GLOW SEVEN d.o.o. informs the buyer via e-mail about the expected delivery date or informs him that the ordered product cannot be delivered.

When submitting the purchase order, the buyer can specify delivery to the address specified and entered by the buyer. The calculation of delivery depends and is calculated according to the purchase value and the weight of the shipment. The price of delivery is consistent with the price lists of delivery services. Which delivery service will deliver the product is stated when the order is confirmed.

Payment Methods

The Merchant allows the user the following payment methods for purchasing products from the online store:

By direct bank transaction. You will receive the information for the transfer to your e-mail address, which you specified when ordering.
With payment and credit cards (Visa, Mastercard, Maestro).
Payment provider PayPal.

Prices

The online price applies to all users of the Merchant’s online store.

All prices in the online store are stated in euros and include VAT unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs. All prices apply only to the electronic order of products via the online store.

The prices are valid at the time of placing the order and are valid only until they are changed each time. Despite the efforts of the Merchant to always provide up-to-date and accurate information, the price information may be incorrect. In this case, and also in the case when the price of the product changes during the processing of the order, i.e., from the moment the order is placed until the confirmation of the order, the Merchant will:

Notify the buyer of this and inform him of the new prices, and in such a case the buyer has the option to change his order or to partially or completely cancel it or to confirm the order at the new prices, all without additional costs.
Enable the buyer to withdraw from the purchase.
Together, find a third solution that will be mutually satisfactory.

Purchase Process

The purchase contract is concluded when the Merchant confirms the order. This section outlines the steps from product selection to order confirmation and delivery.

The following technical steps are available to the buyer during the purchase process:

Searching for an individual product in the product range in the online store.
Product selection for purchase.
Adding the selected product for purchase to the shopping cart.
Determination of the quantity of the product to be purchased in the shopping basket.
Review of the price of the selected product in the specified quantity, including the calculated tax, if it is computed.
Selection of the product delivery method.
Selection of the payment method.
Review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated.
Confirmation and submission of the order, thereby completing the purchase.

What technological means do we use to identify and correct errors before placing an order?

Before placing an order, the customer is enabled via the graphical user interface to:
See and review which products he has selected and added to the shopping basket.
See and review the price of an individual product and the total cost of the entire selected quantity of a particular product.
Change the selected quantity of an individual product and calculate the new price of the thus changed quantity.
Remove selected products that he does not want to buy from the shopping basket.
Calculate the corresponding tax based on the tax rate applicable to the selected product and its price (tax basis).
Before confirming the order, the customer is enabled via the graphical user interface to:
Change the selected product delivery method.
Change the selected payment method.
Review and approve individual changes.

Order Accepted

After submitting the order, the buyer receives a notification of order acceptance from the Merchant by e-mail. The customer is allowed to cancel the order within one hour of receiving the order without obligation or consequences. With the possibility of canceling the order, the buyer does not have the option of changing the content of the order.

Order Confirmed

As long as the order is not canceled within the deadline from the previous point, the order goes into further processing. Upon receipt, the Merchant reviews the order, checks the availability of the ordered products, and confirms the order or rejects it with reasons. Upon confirmation of the order, the Merchant informs the customer by e-mail about the estimated delivery date. The sales contract for purchasing ordered products between the buyer and the Merchant is irrevocably concluded at this stage.

Goods Shipped

The Merchant prepares and ships the ordered products within the agreed period and informs the buyer by e-mail. In the e-mail from the previous sentence, the Merchant also informs the customer about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.

Contract of Sale

The Merchant issues a written invoice to the user who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The sales contract in the form of a purchase order is stored electronically on the server. The sales contract is concluded in the Slovenian language.

The sales contract between the Merchant and the buyer is concluded when the Merchant confirms the order. From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the buyer.

Promotional Code

The promotional code brings various advantages when purchasing and is limited in time. You can find an active promotional code in advertising messages or other mediums.

If the customer uses the promotional code but later cancels the order with the user code of his own free will, he is no longer entitled to the new benefit of this code.

Using the promo code:

Select the items you want to buy and add them to your cart. After adding items to your cart, continue by clicking the Checkout button. Choose a delivery method, specify a delivery address and choose a payment method.
In the same step, enter the promotional code in the promotional code field and confirm the entry by clicking the Apply button.
Only one promotional code can be used in each purchase (for example: when ordering 2 items, you can use a maximum of 1 promotional code simultaneously).
The value of your order must be at least €1 higher than the value of the promotional discount code.
When you enter the promotional code, the value of the promotional code is automatically deducted from the price of your order in the last step – Order Summary. There remains an amount that still needs to be settled.
The combination of different types of benefits (discount, promotional, and bonus) within the same order is impossible.

Rules of the Sweepstakes

Definition of Terms:

The organizer of the prize game is the seller Glow seven d.o.o., Ljutomerska cesta 22, 2270 Ormož.
A prize game participant is a natural person who participates in the announced prize campaigns.
Prize winners are determined by the computer selection function at random or by the organizer’s committee.

The Right to Participate in the Prize Draw (and other awards of items or vouchers):

Participants of the prize game can be natural persons who are citizens of the Republic of Slovenia.
Persons employed by the organizer of the prize draw and their immediate family members, as well as persons used by other legal entities connected with the implementation of this prize draw, cannot participate in the prize draw.
Legal entities cannot be a participant in the prize draw.
Persons who do not accept the rules of the prize game cannot participate in the prize game. The participant is deemed to have accepted the laws of the prize draw by participating in the announced prize draw.

Rules of Participation in the Prize Game:

To participate in the prize draw, it is not necessary to purchase the services or products of the prize draw organizer.

Electronic Prize Draw:

All participants in the prize game can take part in the draw. One participant can participate in the prize draw only once. The result of the interest is final. The appeal is not possible. The winner will be notified by e-mail about the receipt and method of claiming the prize.

Obligations of the Drawee:

The prize cannot be paid out in cash, nor can it be exchanged for another item.
The winner is obliged to provide the organizer of the prize game in writing (e-mail) with his/her personal data – name, surname, address, e-mail address, and telephone and tax number, all within two days of receiving notification that he/she has won the prize at the latest.
The organizer’s responsibility is to pay all prize taxes (including VAT). The organizer will send the prize winners a certificate by the Income Tax Act and the Regulations on data delivery for income tax assessment. The winner is obliged to declare the value of the prize in the income tax return. Upon acceptance of the award, the winner must complete a declaration of acceptance of the prize. The organizer is not responsible for taxes that may arise in connection with any other prizes. If the prize winner does not fulfill all obligations, it is considered that the prize winner does not want to accept the award. Thus the organizer is free from all responsibilities about the prize winner under this prize draw and acquires the right to dispose of the prize for any other purpose. Prizes are not transferable.
If the organizer of the prize draw, within three (3) working days from the moment of sending the notification to the winner that he has been drawn, for any reason (e.g., the winner declares that he does not want to accept the prize, the address or e-mail address is incomplete or incorrect, etc.) does not receive all the necessary information and a declaration that he wants to receive the prize, it is considered that the winner does not wish to accept the award and thus the organizer is free from all obligations about the winner of this prize draw and acquires the right to dispose of the prize in any other purpose.

Protection of Personal Data:

The organizer of the prize game protects all personal data obtained from the participants during the performance of the prize game by the regulations governing the protection of personal data. The organizer may use personal data obtained from participants exclusively for their purposes. The participant of the prize game agrees that the organizer can send him notifications regarding the organizer’s offer. The participant, his guardian, or legal representative can revoke his consent to the use of personal data obtained in the prize draw for direct marketing purposes. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize draw, the participant allows his name and address to be used in the prize draw organizer’s audio, photo, and video material. The winner allows the organizer of the prize game to publish his personal data in the media and on the world wide web to inform about the results of the draw or accept the prize.

Announcement of the Rules of the Prize Draw:

By submitting their data through the entry form on this page, the participants of the prize game agree that they are familiar with the rules and undertake to act by the laws of the prize game. In any dispute or ambiguity, these rules shall prevail over any other publication, whether in print, electronic, or any other form.

Safety

The Merchant uses appropriate technological and organizational means to protect personal data and payments transfer and storage. For these purposes, the Merchant uses a 128-bit SSL certificate issued by an authorized organization.

Credit card: Stripe Payments ensures secure credit card authorizations and transactions. Credit card authorizations are done in real time with immediate verification of bank data. Card information is not stored on the Merchant’s server.

The user is also responsible for security by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

Child Care

Without the express permission of parents or guardians, the Merchant will not accept any personal data concerning children, nor will it release data from children to third parties, except parents or guardians. Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience, or sense of loyalty.

Privacy Policy

The Privacy Policy, accessible in the Privacy and Cookies Policy, is part of these General Terms and Conditions.

User Reviews and Product Ratings

Because your opinion means a lot to us, they have added opinions, comments, and functionalities of the online store and are intended for the user community. We are not responsible for the content of opinions, comments, and product ratings given by users or visitors. The Merchant reviews views, statements, and ratings before publication and rejects those that contain apparent falsehoods, are misleading, offensive, obscene, or, in the Merchant’s opinion, do not provide benefit to other users or visitors to the online store. The Merchant is not responsible for the information in views, comments, and ratings and disclaims any responsibility arising from this information.

By submitting an opinion, comment, or evaluation, the user or visitor expressly agrees to the terms of use and allows the Merchant to publish part or the entire text in all electronic and other media. The Merchant has the right to use the content of the opinion, comment, or rating indefinitely and for any purpose in the Merchant’s business interest, including publication in advertisements or other marketing communications. The author of the opinion, comment, or evaluation simultaneously declares and guarantees that he owns the material and moral copyrights for the written statements, remarks, or assessment and that he transfers these rights to the Merchant free of charge, non-exclusively, and without a time limit.

A Factual Error

In the company Glow seven d.o.o., we try to provide you with the best items, but if your purchased item does not work as it should, we can help you. You can claim an actual defect if you believe the item does not have the properties necessary for its normal use.

When is an error factual? When:

the article does not have the properties necessary for its normal use or for circulation,
the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of,
the article does not have properties and features that have been explicitly or tacitly agreed or prescribed,
the seller has delivered an item that does not match the sample or model unless the sample or model was shown for notification purposes only.

How is the suitability of the item checked? It is checked with another, faultless item of the same type, and also with the statements of the manufacturer or the authorized repairer, or the indications on the item itself.

Asserting a factual error on the part of the seller: In the company Glow seven d.o.o., we will be happy to assist you in maintaining a factual error. You can send the article for which you want to claim an actual error to our business premises or to our collection point. Fill out the form to claim a factual error. In the document, describe the error in detail or the problem you have with the item. Send the article by mail to our address Ljutomerska 22, 2270 Ormož. Next, prepare the article for transport. Protect the item adequately before handing it over to the carrier. You must protect the item with the original packaging or packaging that can protect the item as well as the original packaging to avoid damage in transit. Do not forget to attach the data form and a copy of the invoice. If you want to return the shipment at our expense, do so by agreeing on this with our colleagues from Glow seven d.o.o. (info@glowen.si). By this agreement, we will send a letter carrier to your address, who will pick up the shipment. Attention: a different method of transmission (sending) at the expense of Glow seven d.o.o. is not possible.

Changes to the General Terms and Conditions of Business

In the event of changes to the regulations governing the operation of online stores, data protection, and other areas related to the operation of the Merchant’s online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, about which users will be informed in an appropriate way, particularly through the web portal www.glowen.si. Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied after the expiration of eight days from the publication of the changes and/or additions. If the amendment and/or amendment to the General Terms and Conditions is necessary to comply with regulations, these amendments and/or amendments may, exceptionally, enter into force and be used in a shorter period.

A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days from the publication of the notice of change and/or amendment to the General Terms and Conditions of Business. Otherwise, it will be considered and evidence to the contrary is not admissible, that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the Merchant of the cancellation in writing.

Protection of Personal Data

Glow seven d.o.o. undertakes to permanently protect all user personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and ZVOP-1.

The user must be aware that he is obliged to provide the online trader with his personal data in the correct and proper form, and he is also obliged to inform the online trader of changes to his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.

Complaints and Disputes

Glow seven d.o.o. complies with applicable consumer protection legislation. Glow seven d.o.o. makes every effort to fulfill its duty to provide an effective complaint handling system.

In case of problems, the buyer can connect with the seller Glow seven d.o.o. by e-mail at info@glowen.si. The complaint is submitted via the e-mail address info@glowen.si. The complaint handling procedure is confidential.

Glow seven d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. That's why Glow seven d.o.o. makes every effort to resolve any disputes amicably.

Exclusion of Liability

The provider assumes no responsibility for any consequences of using the online store and its contents, including any material or non-material damage. It is the user's responsibility to use the content in the online store expediently for the highest good.

Even though the online store is protected by the SSL protocol, there is a possibility of abuse of the online store, which the provider has no influence. For this reason, the provider excludes responsibility for the possible download of malicious software that could be installed on the user’s device from which they access the online store. Before the risk of infection, the provider advises that users educate themselves on this topic and secure their devices against the possible download of malicious software.

Even though the provider strives to ensure the accuracy and up-to-date information in the online store with all care, there is a possibility that due to the variety of products or rapid changes in the information, the information about the items, the delivery date, the price, or any other information may be different from what is stated in the online store or these are incomplete. The user is responsible for verifying the data if there is a suspicion of incorrect or incomplete information. We reserve the right to change product information, including images and all other related information, without prior notice.

The provider is not responsible for occasional non-functioning of the online store, possible inaccuracy of information in the online store, or potential damage caused by the unavailability, use, or inability to use information in the online store.

If the user has ordered an item with incorrect or incomplete information, the provider will notify the user and allow him to withdraw from the order. If, after placing the order and receiving the item at home, the user discovers that the item has incorrect information, he is obliged to report the error in the online store, and the provider allows him to cancel or replace the order.

The provider is actively involved in updating the photos in the online store, so all pictures should be taken as symbolic. Some properties of the item in the picture do not reflect the actual condition of the items (e.g., the size of the item in the picture).

The provider is not responsible for the content of comments made by users in the online store. The provider may reject words containing blatant untruths, misleading facts, or offensive content for other users and the provider itself.

The provider reserves the right to content and other changes in the general terms and conditions of business and changes at any time and in any way, regardless of the reason and without prior warning.

The provider reserves the right to change the sales offer in the online store without prior notice. The provider makes every effort to ensure that the information published on the website is up-to-date and correct. In individual cases, however, it may happen that the provider cannot deliver the product to you because it is sold out and no longer in stock. Nevertheless, the characteristics of the items, the delivery time, or the price can change so quickly that the provider fails to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item.

The provider reserves the right to change the business terms at any time and in any way, regardless of the reason and without prior warning.

Out-of-Court Settlement of Consumer Disputes

The legal norms of Glow seven d.o.o. do not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate by the Act on out-of-court resolution of consumer disputes.

Glow seven d.o.o., as a provider of goods and services, enables online shopping in the Republic of Slovenia's territory and publishes an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here.

The regulation above comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Additional Explanations Regarding the Purchase

According to the Code of Obligations, the buyer is obliged to take over the ordered package and pay the ransom. Insofar as the buyer does not take delivery of the ordered goods, which are sent with cash on delivery, in any case, and they are returned to the company's address after the expiry of the waiting period of fifteen (15) days at the post office, this is NOT considered a withdrawal from the contract, since the latter is still validly concluded and is a unilateral, unannounced withdrawal from the contract by the buyer. If the buyer does not accept the package, this action causes financial damage to the company. In the event of non-acceptance, the buyer is thus responsible for paying the shipping costs and sending/returning the products to the company, for which the seller will issue an invoice, which the buyer is obliged to settle since he has not terminated the contract. In case of non-payment of the invoice, the claim is handed over for enforcement to an external contractual partner who takes care of pre-judicial and judicial collections. In case of fraudulent orders, the IP address will be submitted for further processing as abuse. The cost of non-acceptance is EUR 10.00 and includes administrative expenses, packaging, shipping, and return costs.

The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order.

Warranty

The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or invoice. Warranty information is also provided when the product is presented in the online store. If there is no warranty information in the online store, then the product does not have a warranty.

The buyer can claim the warranty from the Merchant or directly from the product manufacturer or its authorized service. The manufacturer or its official service is obliged to carry out the warranty repair within 45 days of the product's receipt for repair; otherwise, replace the product with another equivalent product in perfect condition. The buyer can claim the contract with a warranty card and invoice.

For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@glowen.si or by mail using the address provided below:

GLOW SEVEN, proizvodnja, trgovina in storitve, d.o.o.

Ljutomerska cesta 22, Ormož, 2270 Ormož

You may also use our contact form. You may also call our number that is displayed on the banner above the menu.

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